Carpet Cleaning – Problem Solving part 2

In the 2nd of this 3 part series of Blogs I try to answer some of the questions we are frequently asked by our customers relating to problems they experience when cleaning and maintaining carpets. Some of the information is taken from material produced by Prochem Europe and the Jangro Group.
 

CARPET PROTECTORS

In Carpet Care, How To, Maintaing Carpets

In the 2nd of this 3 part series of Blogs I try to answer some of the questions we are frequently asked by our customers relating to problems they experience when cleaning and maintaining carpets. Some of the information is taken from material produced by Prochem Europe and the Jangro Group.
 

CARPET PROTECTORS

Which product should I use?

Prochem’s FLUOROSEAL PLUS or 3M’s Scotchgard.

How do I apply it?

ce100Apply by pressure sprayer with a fan tip nozzle to freshly cleaned, still damp carpet. Cross spray and brush in. If the carpet is new: vacuum and dampen the carpet with FIBRE & FABRIC RINSE solution. Scotchgard can be applied to dry, vacuumed carpet but it needs to be diluted 1 to 1. Do not walk on the carpet until thoroughly dry.

How long will it last?

The cleaner cannot guarantee how long the protector will last. This depends on the amount of foot traffic and how often the carpet is cleaned.

What is the coverage?

30m² to 50m² depending on how thick and deep the pile is.

Can I use these products on fabric too?

Fabric Seal

 

No. Use AQUA SEAL FABRIC PROTECTOR on wet cleanable fabric and FABRIC SEAL on dry-clean only fabrics. See product labels.

 

DRAUGHT MARKS

Ultrapac RenovateHow do I get rid of black marks round the edges of the carpet and under the doors?

These are draught or air filtration marks. Use ULTAPAC RENOVATE or FILTER OUT before the overall clean. If the carpet is a wool fibre, neutralise with FIBRE & FABRIC RINSE.

I cleaned a carpet and now there are straight black lines running the length of the room. What can I do?

If the lines are running in the same direction as the floorboards and are evenly spaced, these lines will probably be draught marks. The carpet does not have an impervious layer and sheet polythene should have been laid to prevent these air filtration marks. They have most likely been revealed by the cleaning process or brought up through the carpet from the underlay during extraction. Clean with ULTRAPAC RENOVATE or FILTER OUT. Rinse-extract with FIBRE & FABRIC RINSE. Advise the customer that the draught marks will come back unless the carpet is re-laid on an impervious sheet.

DYE BLEED

I have cleaned an oriental rug and the colours have run. What can I do?

Dye bleed is permanent and irreversible. Always test all products on every colour before use.

Silk rugs should not be wet cleaned. Consult the Prochem web site: click on Cleaning Specialist issue 15 page 15 for tips on rug cleaning. Consider taking a Prochem Training

SHRINKAGE

I cleaned a wool carpet and it has shrunk. What can I do?

2286-PShrinkage is due to over-wetting a woven carpet. There is no chemical that will remedy shrinkage. Where there is very little shrinkage, it might be possible for a professional carpet fitter to stretch it back into place. Otherwise you will have to replace the carpet. Learn how to identify a woven carpet and either use minimum amounts of cleaning solution or a low moisture method to clean it (FIBERDRI, PROCAPS or FIBRE SHAMPOO for example).

I cleaned a synthetic carpet and it has shrunk. Why was that?

This may be because it was woven. Generally synthetic woven carpets should not be wet cleaned at all. Use FIBERDRI or refuse the job.

I cleaned a rug and now it is undulating and will not lie flat. Should I wet it again?

The rug has shrunk because it is woven. Wetting again will only aggravate the problem. The rug may lie flatter as it dries out, otherwise the damage may be permanent.

STRETCHING

A carpet I cleaned yesterday has gone wavy. What can I do?

If the carpet has not pulled away from the wall then the waves indicate stretching. This can happen on a carpet with a synthetic backing where the cleaning solution was too hot and/or too much pressure from the wand was used. Wait a few days – it may shrink back into place.

Otherwise a professional carpet fitter can re-fit it. Consider taking a Prochem Training Course.

TECHNICAL TERMS

I see that some extraction detergents contain anionic and/or non-ionic surfactants. What does this mean exactly?

SX2700Surfactants react with oil, grease and fat molecules and dissolve them into solution. They enable your cleaning detergent to wet carpet and upholstery fibres better and thus clean better. The molecule of an anionic surfactant has a slight negative electrical charge whereas as a non-ionic chemical has no charge. Most detergents are anionic and/or non-ionic. You would only really need to know this for questions of compatibility, since anionic detergents will cancel out the effects of cationic products which carry a slight positive charge. The cationic products that carpet cleaners will most likely come across are sanitisers, disinfectants and some deodorisers. Providing you follow the label instructions carefully you should not encounter any problems.

The above information is intended as a guide only. We cannot accept responsibility for the user’s professional cleaning application.

 

Click below to download our free guide to Carpet Care:

Download your free Guide to Caper Care

 

Related Articles:

Carpet Cleaning - Problem Solving part 1

Carpet Cleaning - Problem Solving part 3

 

 

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You can call us on 020 7700 3322 or email [email protected]express.co.uk

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